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Efficient Ticket Management 0 Real-Time Support 1 Seamless Integration 2 Enhanced Customer Experience 3 Scalable Solutions 4

Our Features

Streamline Support with Innovative Tools

Explore DeskZone's core features that transform the way you manage customer support. With tools designed for seamless ticket handling, real-time updates, and enhanced collaboration, DeskZone ensures your support operations are always one step ahead

Agent Collaboration Tools

Agent Collaboration Tools

Enhance team efficiency with advanced collaboration tools that allow agents to work together seamlessly on customer support tickets, ensuring faster resolution and improved customer satisfaction.

Category Management

Category Management

Simplify ticket organization by categorizing requests based on type, urgency, or department, enabling streamlined workflows and faster identification of issues for quicker resolution

Comprehensive Ticket Search

Comprehensive Ticket Search

Quickly locate any ticket using powerful search filters and criteria, helping agents save time and resolve issues without the hassle of sifting through piles of requests

Custom Ticket Forms

Custom Ticket Forms

Quickly locate any ticket using powerful search filters and criteria, helping agents save time and resolve issues without the hassle of sifting through piles of requests.

Dynamic Dashboard

Dynamic Dashboard

Get real-time insights into your support operations with a customizable dashboard that displays essential metrics, ticket statuses, and performance analytics to keep your team on track.

Personal Notes for Tickets

Personal Notes for Tickets

Allow agents to add personal notes to tickets for internal reference, helping them track progress, important details, or follow-ups without cluttering the communication with customers.

Real-Time Agent Chat

Real-Time Agent Chat

Engage customers instantly with real-time chat capabilities, providing immediate assistance and improving the customer experience with faster responses and live interactions.

Smart Ticket Creation

Smart Ticket Creation

Automatically generate support tickets with predefined forms and intelligent suggestions, reducing manual input and ensuring that every request is captured efficiently.


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PLAN

Free Plan

0$

/Lifetime

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  • 5 Agent
  • 1024 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
Essential Plan

19$

/month

Perfect for small teams starting out with all key support features included.

  • 5 Agent
  • 500 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
  • 1 Website Template
Pro Plan

49$

/month

Ideal for growing teams looking for more agents and storage for enhanced support.

  • 10 Agent
  • 2000 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
  • 2 Website Template
Business Plan

99$

/month

Perfect for established businesses looking for enhanced features and support.

  • 25 Agent
  • 10000 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
  • 3 Website Template
Enterprise Plan

199$

/month

Designed for large businesses with high agent and storage needs.

  • 50 Agent
  • 50000 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
  • 4 Website Template
Premium Plan

299$

/month

For large teams needing more agents and storage.

  • 100 Agent
  • 75000 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
  • 5 Website Template
Enterprise Year

1910$

/year

Designed for large businesses with high agent and storage needs. For Year

  • 50 Agent
  • 50000 MB Storage Limit
  • Enable Custom Domain
  • Enable Sub Domain
  • Enable Chatgpt
  • 4 Website Template

FAQ

Answers to Your Common Questions

DescripFind quick answers to the most common questions about DeskZone. From account setup to advanced features, our FAQ section covers everything you need to know to get started and make the most out of our platform.tion EN

A: DeskZone is a SaaS-based ticket management system designed to streamline customer support operations. It offers features such as real-time chat, customizable ticket forms, a dynamic dashboard, and multi-agent collaboration to enhance efficiency and improve customer satisfaction.

A:

DeskZone provides real-time ticket status updates and instant chat functionality, allowing agents to address customer queries promptly. The streamlined ticket creation process also reduces the time it takes for issues to be logged and routed to the appropriate team members.

A:

Yes! DeskZone allows you to create custom ticket forms tailored to your specific needs. You can add fields for files, images, and other relevant information, ensuring clients provide all necessary details when submitting a ticket.

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Mastering Customer Support
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29 Sep, 2024
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Mastering Customer Support
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Testimonial

Client Testimonials

From retail to technology, businesses globally trust DeskZone to streamline their support operations. Explore the testimonials from our clients who have witnessed significant changes in their support efficiency and customer satisfaction.